FAQs.

  • We provide a thoughtful range of services, from regular upkeep to deep cleans and one-off transformations. We also specialise in post-renovation cleans, end-of-lease cleans, Airbnb turnovers, and pre- or post-event cleaning. Check our Pricing & Services page for more information.

  • Booking is simple. Just head to our online booking form, choose the service that feels right, and pick a time that works best for you. If you’re unsure where to start, we’re always happy to guide you toward the option that best suits your needs. You can also contact us directly for bookings or quotes via email, phone or text.

  • Not at all. Many of our clients prefer to give us access so we can get to work while they’re out. We treat every home with integrity and respect, so you can return to a space that feels refreshed and cared for. Access can be arranged in whichever way feels most comfortable for you — whether that’s a key handover, lockbox, or simply letting us in on the day.

  • Yes. Weekly, fortnightly, or monthly cleans are easy to arrange — and ensure your space always feels cared for. We can also set up recurring bookings with our flat-rate packages.

  • No — we keep things simple and flexible. You’re free to book when you need us, whether it’s a one-off or ongoing cleaning.

  • Just let us know. We offer a thoughtful range of add-ons and specialty services, and we’re always open to tailoring a solution that fits your space.

  • We don’t currently offer cleans on weekends or public holidays. If your regular booking falls on a public holiday, we’ll work with you to reschedule at a time that suits.

  • Absolutely. Every home is unique, and we’re happy to provide a tailored quote based on your needs and preferences.

Services & Bookings

  • Pricing depends on the type of clean, the size of your space, and your chosen extras. You’ll see the full breakdown on our Services & Pricing page. For a more bespoke quote, please feel free to reach out.

  • We offer both flat-rate packages and hourly cleaning. Flat rates are checklist-driven with no set time, and cover everything from start to finish. Hourly cleans are flexible and let you prioritise tasks within your booked time. We believe in empowering our clients with options to suit their needs.

  • There are flexible payment options available.

  • Yes. Regular clients enjoy special rates, and we also offer bundle pricing for add-ons. From time to time we run promotions to make our services even more accessible. Join our mailing list to hear about our exclusive offers.

Pricing & Payments

  • For us, cleaning is more than a task — it’s an act of care. Our mission is to bring dignity, empowerment, and transformation into every space and every client relationship.

  • We’re a dedicated team who share the same values of compassion, integrity, and transformation. Every cleaner is values-aligned, vetted, trained, insured, police-checked, and committed to caring for your space as if it were their own.

  • Yes. We believe consistency builds trust. We’ll match you with the same cleaner so you can form a reliable, comfortable relationship.

  • Your satisfaction is our priority. If something isn’t right, please reach out — we’ll make it right, whether that means adjustments, a replacement cleaner, or a follow-up clean.

  • Yes. Celestial Cleaning Co. holds public liability insurance with cover up to $5 million. This gives our clients peace of mind knowing they’re protected. If you need a copy of our insurance certificate for your records, we’re happy to provide it on request.

  • We stand by the quality of our work. If you’re not happy, let us know within 24 hours and we’ll return to make it right.

Our Team & Our Values

  • Not at all! We bring everything needed to complete your clean. If you’d like us to use a preferred product of your own, just let us know.

  • Yes — wherever possible. We prioritise products that are effective, safe, and gentle for both your home and the environment.

  • We provide all our own equipment. If your home has unique surfaces or special requirements, we’ll make sure we come prepared.

Supplies & Equipment

  • We understand life happens. We ask for at least 24 hours’ notice for cancellations or changes. Late cancellations may incur a small fee, but we always try to handle things with compassion.

  • Bookings cancelled with more than 24 hours’ notice are fully flexible. Within 24 hours, a fee of 50% of the total service amount will be charged to cover our team’s time.

Cancellations & Rescheduling

  • We love our furry friends! Our team is comfortable working around your pets, and we use products chosen with safety in mind. If there are any special considerations — like anxious pets, restricted areas, or even letting your dog outside for a bathroom break — just leave us instructions. We’ll follow them with care, so both your home and your pets are well looked after.

Furry Friends

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